Free
$0
Prototype your first support flow.
- 120 connected call minutes/month
- 1 GB screen sharing/month at 720p/10 fps
- 2 active support agents
- 1 application
- 1,000 customers
- 60 call recordings and 30 transcriptions
- Basic analytics
Pricing
Simple pricing for support calls inside your app.
Pay for connected call minutes, active agents, applications, and customers — not telephone numbers, participant-minute math, or token calculations.
- Whole-minute billing per connected call
- Ringing is free
- Queue time is free
- A two-person call counts once
Support
$5 /month
Launch in-app voice support for a small team.
- 6,000 connected call minutes/month
- 5 GB screen sharing/month at 720p/10 fps
- 5 active support agents
- 3 applications
- 4,500 customers
- 500 call recordings and 500 transcriptions
- Wallet-funded pay-as-you-go overages
Growth
$19 /month
Route, review, and improve support across products.
- 25,000 connected call minutes/month
- 20 GB screen sharing/month at 1080p/15 fps or 720p/24 fps
- 10 active support agents
- 10 applications
- 25,000 customers
- Unlimited call recordings and transcriptions
- No-answer transfer to the next nearest agent
- Configurable ring timeout up to 45 seconds
Scale
$49 /month
Operate distributed and on-call support at volume.
- 100,000 connected call minutes/month
- 100 GB screen sharing/month at 1080p/24 fps or 720p/30 fps
- 25 active support agents
- Unlimited applications under fair use
- 100,000 customers
- Unlimited call recordings and transcriptions
- No-answer transfer to the next nearest agent
These monthly amounts are a design-partner preview catalog, not generally available self-service checkout. Annual subscriptions are not offered in this release. Features marked Coming next elsewhere on this site are not shipped.
Funded wallet and pay as you go
The selected monthly plan continues until you change it. Its fee posts to the funded wallet at the end of each monthly period; optional pay-as-you-go overages post daily. RingDesk does not automatically top up the wallet or charge an external payment method.
| Past the allowance | Free | Support | Growth | Scale |
|---|---|---|---|---|
| Extra connected minute | — | $0.0015 | $0.0012 | $0.0008 |
| Extra call recording | — | $0.002 | — | — |
| Extra call transcription | — | $0.004 | — | — |
| Extra screen sharing, per started 5 GB | — | $1.00 | $1.00 | $1.00 |
| Extra active support agent, per cycle | — | $1.50 | $1.50 | $1.50 |
| Extra application, per cycle | — | $1.00 | $1.00 | — |
| Extra customer, per cycle | — | $0.0002 | $0.00015 | $0.0001 |
Usage past the allowance is metered daily and charged to your credit balance. A dash means there is no billable overage: new usage or resources are blocked. For call minutes, an already connected peer-to-peer call may finish past the displayed allowance and is reconciled after it ends; the gate prevents new calls from starting once remaining admission capacity is exhausted. Your monthly plan fee is settled from the same balance after the period ends. Only pay-as-you-go usage may temporarily take the wallet negative; if it is not funded again, the account is suspended on the following daily run. The Free plan does not support pay as you go. Screen sharing uses binary units: 1 MB is 1,024 KB and 1 GB is 1,024 MB; displayed MB and GB totals round any partial unit up.
What each plan includes
| Included | Free | Support | Growth | Scale |
|---|---|---|---|---|
| Connected call minutes / month | 120 | 6,000 | 25,000 | 100,000 |
| Screen sharing / month | 1 GB | 5 GB | 20 GB | 100 GB |
| Maximum screen-share quality | 720p at 10 fps | 720p at 10 fps | 1080p at 15 fps or 720p at 24 fps | 1080p at 24 fps or 720p at 30 fps |
| Active support agents | 2 | 5 | 10 | 25 |
| Applications | 1 | 3 | 10 | Unlimited (fair use) |
| Customers | 1,000 | 4,500 | 25,000 | 100,000 |
| Call recordings / month | 60 | 500 | Unlimited | Unlimited |
| Call transcriptions / month | 30 | 500 | Unlimited | Unlimited |
| Pay as you go past the allowance | — | ✓ | ✓ | ✓ |
| On-device transcription | ✓ | ✓ | ✓ | ✓ |
| No-answer transfer to the next nearest agent | — | — | ✓ | ✓ |
| PSTN phone numbers | — | — | — | — |
Pricing questions
What is a connected call minute?
Time between answer and hang-up, rounded up to a whole minute for each connected call. Ringing and queue time do not consume call minutes.
Does a two-person call count twice?
No. One customer speaking with one support agent consumes one RingDesk call minute per minute of connected time.
How does the funded wallet work?
The selected monthly plan continues until you change it. Its plan fee posts to the funded wallet at the end of each monthly period, while pay-as-you-go overages post daily. RingDesk does not automatically top up the wallet or charge an external payment method.
Do administrators need paid agent seats?
No. Only active support agents count toward the agent allowance. Administrators and developers do not.
Are phone numbers included?
RingDesk does not use PSTN phone numbers. Calls run inside your app over the internet.
What happens when an allowance is reached?
Turn on pay as you go and further usage is metered daily and charged to your funded wallet at your plan's per-minute rate. Without pay as you go, RingDesk blocks new calls when reconciled minutes and active reservations consume the allowance. An already connected peer-to-peer call can finish past that amount and is reconciled after it ends.
Join the Android-first design-partner preview.
Monthly early-access catalog amounts start at $5. Annual plans are not offered in this release.