Free
$0
Prototype your first support flow.
- 120 connected call minutes/month
- 2 active support agents
- 1 application
- 1,000 customers
- 60 call recordings and 30 transcriptions
- Basic analytics and lifecycle webhooks
Pricing
Simple pricing for support calls inside your app.
Pay for connected call minutes, active agents, applications, and customers — not telephone numbers, participant-minute math, or token calculations.
- Per-second metering
- Ringing is free
- Queue time is free
- A two-person call counts once
Startup
$5 /month
Launch in-app voice support for a small team.
- 6,000 connected call minutes/month
- 5 active support agents
- 3 applications
- 4,500 customers
- 500 call recordings and 500 transcriptions
- Recording and transcript webhooks
Growth
$19 /month
Route, review, and improve support across products.
- 25,000 connected call minutes/month
- 10 active support agents
- 10 applications
- 25,000 customers
- Unlimited call recordings and transcriptions
- No-answer transfer to the next nearest agent
- Skills, escalation, and advanced analytics
Scale
$49 /month
Operate distributed and on-call support at volume.
- 100,000 connected call minutes/month
- 25 active support agents
- Unlimited applications under fair use
- 100,000 customers
- Unlimited call recordings and transcriptions
- No-answer transfer to the next nearest agent
- Advanced routing and scheduled performance events
During the Android-first preview, some plan features are still being released. Features marked Coming next elsewhere on this site are not yet purchasable.
Prepaid credits and pay as you go
Top up any amount, then turn pay as you go on to keep serving past your plan. Nothing is postpaid and nothing renews on its own.
| Past the allowance | Free | Startup | Growth | Scale |
|---|---|---|---|---|
| Extra connected minute | — | $0.0015 | $0.0012 | $0.0008 |
| Extra call recording | — | $0.002 | — | — |
| Extra call transcription | — | $0.004 | — | — |
| Extra active support agent, per cycle | — | $1.50 | $1.50 | $1.50 |
| Extra application, per cycle | — | $1.00 | $1.00 | — |
| Extra customer, per cycle | — | $0.0002 | $0.00015 | $0.0001 |
Usage past the allowance is metered daily and charged to your credit balance. A dash means that allowance is a hard ceiling on that plan rather than a billable overage. Your plan fee is settled from the same balance. The Free plan does not support pay as you go.
What each plan includes
| Included | Free | Startup | Growth | Scale |
|---|---|---|---|---|
| Connected call minutes / month | 120 | 6,000 | 25,000 | 100,000 |
| Active support agents | 2 | 5 | 10 | 25 |
| Applications | 1 | 3 | 10 | Unlimited (fair use) |
| Customers | 1,000 | 4,500 | 25,000 | 100,000 |
| Call recordings / month | 60 | 500 | Unlimited | Unlimited |
| Call transcriptions / month | 30 | 500 | Unlimited | Unlimited |
| Pay as you go past the allowance | — | ✓ | ✓ | ✓ |
| On-device transcription | ✓ | ✓ | ✓ | ✓ |
| Call-lifecycle webhooks | ✓ | ✓ | ✓ | ✓ |
| Recording and transcript webhooks | — | ✓ | ✓ | ✓ |
| No-answer transfer to the next nearest agent | — | — | ✓ | ✓ |
| Skills and escalation routing | — | — | ✓ | ✓ |
| Realtime performance events | — | — | ✓ | ✓ |
| PSTN phone numbers | — | — | — | — |
Pricing questions
What is a connected call minute?
Time between answer and hang-up, metered per second. Ringing and queue time do not consume call minutes.
Does a two-person call count twice?
No. One customer speaking with one support agent consumes one RingDesk call minute per minute of connected time.
How does the prepaid credit balance work?
You top up credits in advance. Your plan fee and any metered usage are both settled from that balance, so nothing is postpaid and nothing renews on its own.
Do administrators need paid agent seats?
No. Only active support agents count toward the agent allowance. Administrators and developers do not.
Are phone numbers included?
RingDesk does not use PSTN phone numbers. Calls run inside your app over the internet.
What happens when an allowance is reached?
Turn on pay as you go and further usage is metered daily and charged to your prepaid credit balance at your plan's per-minute rate. Leave it off and the allowance is a hard ceiling.
Start free. Launch from $5/month.
One connected customer-and-agent call counts as one minute. Ringing and queue time are free.