Customer is already signed in
No phone number lookup, no IVR, no repeated identity questions.
How it works
The support call starts in your app and reaches the right expert.
RingDesk sits between your application and your support team. Your product supplies identity and context; RingDesk supplies routing, mobile wake-up, media, recordings, and call outcomes.
The end-to-end flow
Six steps, from a signed-in customer to a structured outcome in your systems.
Customer taps Support
The request starts on the screen where the customer is blocked.
Context travels with the request
Your backend signs a short-lived support identity and attaches the fields you choose.
RingDesk selects the expert
Application membership, availability, schedule, and location narrow the roster.
The expert's phone rings
The mobile agent app shows the application and the context before answering.
Outcomes return to your app
Call record, recording status, transcript, and feedback flow back through the API.
Mobile agent app
The support desk fits in a pocket.
Agents install the RingDesk agent app, set availability and working hours, and receive contextual support calls through the platform's native incoming-call surface.
- Available, Busy, and Away presence
- Weekly schedules with timezone-aware availability
- Per-application membership and developer approval
- Audio route, mute, and recording controls during the call
- Personal call history and performance view
Background and locked-device delivery uses native mobile push and incoming-call mechanisms. Reliability varies by operating system and OEM settings; supported device requirements will be published after the physical-device qualification program.
Routing
Send every request toward the best available answer.
Available today
- Route only to agents approved for the application
- Respect availability status and weekly schedules
- Prefer nearby agents when caller location is deliberately provided
- Move an unanswered call to the next nearest agent after your ring timeout
- Fall back to longest-idle selection
Coming next
- Skill-based and spoken-language routing
- Custom geography mapping between regions
- Queues with estimated wait
- Warm transfer, transfer-back, and callback workflows
Recordings and transcripts
Keep the conversation useful after the call ends.
Customer and agent tracks are recorded separately on the agent device and transcribed locally. The synchronized stereo recording and speaker-labeled transcript are then uploaded to private storage using short-lived, call-scoped URLs.
Consent-aware
Disclosure is part of the recording workflow, not an afterthought.
On device
Speech is transcribed on the agent's phone before anything is uploaded.
Speaker separated
Customer and agent stay distinguishable in playback and in the transcript.
Summaries Coming next
Turn a transcript into a concise summary, outcome, and action items.
Common questions
Why not just give customers a phone number?
A phone number works well when anyone should be able to call. RingDesk is for authenticated application users, where the product already knows the customer and the task they are trying to complete. That context improves routing and reduces repetition.
Why not use a calling API directly?
Calling APIs provide excellent media transport. RingDesk provides the support workflow around the media: agent approval, mobile incoming calls, availability, schedules, routing, call history, recordings, transcripts, analytics, and webhooks.
Does RingDesk replace our helpdesk or CRM?
No. RingDesk sends call outcomes into the systems you already use through webhooks and APIs. Your system of record stays your system of record.
Does RingDesk transcribe calls in the cloud?
No. The current architecture transcribes recorded speaker tracks on the agent device. Authorized artifacts are then uploaded to private storage. Optional summaries process the transcript, not the raw audio.
Do calls work without an internet connection?
No. RingDesk is pure internet calling with peer-to-peer media where possible and TURN relay fallback. There is no PSTN path.
Put the right expert one tap away.
Start with one application, two agents, and 120 connected call minutes.