Nearest first
When the caller shares location, RingDesk prefers the closest approved agent before falling back to longest-idle.
In-app voice support for mobile teams
Put a Support call inside your app.
Your customer taps Support. RingDesk routes the application-scoped call to the right available expert and rings their mobile phone — even when they are away from a desk. Add recordings, on-device transcripts, and analytics without building a contact center.
- Free plan
- No credit card
- Pure internet calling
- No phone numbers
Acme Delivery support
Acme Logistics Pvt Ltd
2 agents available
Voice supportEncrypted media
Signed in as Priya SharmaCustomer since 2024 ·
priya@acme.app
Order #4821 · Delivery delayedScreen:
delivery-status
No phone number. No queue. No repeated identity questions.
WebRTC voice
Android agent app
On-device transcripts
Call analytics
Transparent pricing
Illustrative routing example
One tap in your app. The right expert's phone rings.
RingDesk checks who is approved for that application, who is on duty in their own timezone, who is already on a call, and who is closest to the caller — then rings exactly one phone.
On duty, in their timezone
Weekly schedules are evaluated in each agent's own timezone, so after-hours calls reach whoever is actually working.
Never the busy phone
Agents on a call, marked Busy, or outside the application's roster are skipped before the first phone ever rings.
No answer, no dead end
If the chosen agent lets it ring past your timeout, the call moves to the next nearest available agent while the caller stays on the line. Growth and above.
Illustration of RingDesk routing behaviour. Cities are examples, not a live status feed.
Support loses context when the customer leaves your app.
A phone number does not know which account, order, trip, job, or screen caused the problem. A generic calling API connects audio but leaves your team to build routing, mobile wake-up, consent, recordings, analytics, and operational workflows.
No context switching
Customers ask for help from the product they are already using; the host can attach identity after login.
No desktop dependency
The scheduled agent answers from a mobile device instead of a browser tab.
No contact-center project
Start with the focused voice-support workflow your app actually needs.
How it works
From support button to the right expert.
Four steps, from application-scoped context to authorized call artifacts.
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Identify the customer
The SDK exchanges your public developer ID, application code, and installation ID for an application-scoped link token. It sends only the customer context your app provides; client-provided fields are routing context, not verified identity.
-
Route the request
RingDesk checks the application's approved agents, presence, weekly schedule, timezone, and optional caller location, then falls back to longest-idle selection.
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Ring the agent's phone
The mobile agent app presents the incoming support call on the platform's native incoming-call surface, with the application and customer context visible before the agent answers.
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Review the outcome
Authorized developers can review call history, recording status, and available transcripts in the developer portal.
More than a calling API. Far less than a contact-center rollout.
Representative comparison of product scope. Competitor capabilities vary by plan and change over time — verify against their current documentation.
| Capability | Calling API | RingDesk | Enterprise contact center |
|---|---|---|---|
| In-app WebRTC voice | Usually | Yes | Sometimes |
| Mobile agent incoming call | SDK primitives | Product workflow | Often desktop-oriented |
| Availability and schedules | Build it | Included | Included |
| Support routing and no-answer fallback | Build it | Productized | Included |
| Customer and application context | Build it | First-class | Integration project |
| Recording and transcripts | Infrastructure feature | Support artifact workflow | Included or add-on |
| Entry model | Usage only | Design-partner preview | Commonly per-seat or sales-led |
| PSTN phone numbers | Sometimes | No | Commonly yes |
Cost at ten agents
A focused support-calling layer costs less than a contact centre.
Monthly platform charge for a ten-agent support team, using each vendor's publicly listed price. Most vendors bill calling usage, telephone numbers, and add-ons on top of the figures below.
- RingDesk Growth10 agents included, no per-seat fee $19per month
- Freshcaller Growth$15 per agent, plus calling usage $150plus usage
- CloudTalk Essential$29 per user, billed annually $290per month
- Twilio Flex$35 per monthly active user, plus Twilio usage $350plus usage
- Dialpad Support$80 per user, billed annually $800per month
- Talkdesk Voice Essentials$105 per user $1,050per month
Read this before you compare
Prices checked on against each vendor's public pricing page, normalised to ten agents and to the annual rate where that is the advertised price. Vendors change pricing and packaging — confirm current figures with them before deciding.
RingDesk is cheaper because it is deliberately smaller. It does not include:
- PSTN telephone numbers, carrier service, or inbound public phone lines
- Outbound sales dialling or campaign tooling
- An omnichannel inbox, ticketing, or system of record
- Workforce management, forecasting, or quality-assurance suites
- Enterprise implementation services and contractual SLAs
If your team needs any of those, one of the platforms above is the better purchase. RingDesk is for teams that want application-scoped in-app voice and a mobile support crew.
Mobile agent app
Support should reach the person on duty — not an abandoned browser tab.
Agents set their availability and working hours in the RingDesk mobile app. Incoming support calls show the application, customer, and allowed context before the conversation begins.
- Available, Busy, and Away presence
- Weekly schedules and timezone-aware availability
- Application-specific agent membership and approval
- Native incoming-call experience on supported mobile platforms
- Microphone, speaker, mute, and recording controls
- Personal call and performance history
Routing
Send every request toward the best available answer.
Routing runs on the application's approved agent roster, so calls never reach someone outside the product they support.
- Route only to agents approved for the application
- Respect availability and weekly schedules
- Prefer nearby agents when caller location is deliberately provided
- Move an unanswered call to the next nearest agent after your ring timeout
- Fall back to longest-idle selection
Coming next
- Skill-based and spoken-language routing
- Custom geography mapping between regions
- Queues and estimated wait
- Warm transfer, transfer-back, and callback workflows
Recordings and intelligence
Keep the conversation useful after the call ends.
With consent, RingDesk records separate customer and agent tracks on the agent device, transcribes them locally, and produces a synchronized stereo recording plus a speaker-labeled transcript.
Consent-aware recording
Make disclosure part of the recording workflow.
On-device transcription
Process speech on the agent device before upload.
Speaker-separated review
Customer and agent remain distinguishable in playback.
Structured follow-up Coming next
Send summaries, outcomes, and action items into downstream systems.
Analytics
Measure the support operation in one dashboard.
Track calls offered, answered, missed, rejected, and timed out — plus answer rate, average answer time, connected duration, availability, and recording coverage.
- Call outcomes and answer rate
- Average wait and connected duration
- Agent availability and team performance
- Recording and transcript coverage
Built for support that follows the work.
Marketplaces
Keep buyers, sellers, and service providers inside the transaction.
Logistics and delivery
Route time-sensitive issues to the available operations expert.
Field service
Connect a technician or customer to the specialist for that job or asset.
Mobile SaaS
Add human help to the exact workflow where the customer is blocked.
On-call teams
Route after-hours support without sharing personal phone numbers.
Customer operations
Attach host-provided account or order context after login without repeating basic questions.
Security and privacy
Context-aware does not mean context-everywhere.
Applications control the fields they send and which fields agents may see. Customer, agent, and developer access are scoped separately. Calls use encrypted WebRTC media, recording access is private, and storage uploads use short-lived call-scoped URLs.
- Tenant and application isolation
- Application-scoped customer installations and separate agent/developer authentication
- Tenant- and call-scoped capabilities
- WebRTC media encrypted in transit
- Private storage for recordings and transcripts
Pricing
Monthly early-access plans from $5.
Every plan includes connected voice minutes, approved support agents, on-device transcripts, and analytics. These design-partner catalog amounts are not generally available self-service checkout, and annual plans are not offered in this release.
| Plan | Price | Best for | Included headline |
|---|---|---|---|
| Free | $0 | Building the first support flow | 120 minutes, 1 GB screen sharing, 2 agents, 1 app |
| Support | $5/month | Launching a small support team | 6,000 minutes, 5 GB screen sharing, 5 agents, 3 apps |
| Growth | $19/month | Operating multi-app support | 25,000 minutes, 20 GB screen sharing, 10 agents, 10 apps |
| Scale | $49/month | Distributed and on-call teams | 100,000 minutes, 100 GB screen sharing, 25 agents, unlimited apps under fair use |
Put the right expert one tap away.
Request a design-partner workspace for one application, two agents, and 120 connected call minutes. No phone number is required.